Assistant Officer Telemarketing Personal Loan Sales
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will promote personal-loan products to DBS cardholders by telephone, provide financial consultations, report customer feedback to your supervisor, and respond to customer questions about personal loans. You will also follow operating procedures and compliance requirements.
Requirements
- Basic telephone-handling skills
- Fluency in Mandarin and Taiwanese
- Clear articulation
- Excel
- Outlook
- Word
- Chinese typing
- Telephone experience is preferred
Responsibilities
- Promote personal-loan products by telephone to DBS cardholders
- Provide professional financial consultations
- Report status updates and suggestions to the supervisor
- Respond to and resolve customer issues related to personal loans
- Follow operating procedures and compliance requirements
- Use required professional knowledge and computer systems