Account Manager - North America - Mid-Market Segment
ElevenLabs is an active AI research and product company offering generative-audio, creative, conversational-agent, and developer platforms.
Funding history
About ElevenLabs
ElevenLabs builds AI products for speech, transcription, voice cloning, dubbing, music, sound effects, and conversational agents. Its current platforms are ElevenCreative for content creation, ElevenAgents for voice and chat agents, and ElevenAPI for developer access to AI audio models.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Own the commercial relationship and customer success for 50 to 100 mid-market accounts. Build scalable account systems and playbooks, advise customers on AI products and integrations, identify health and expansion signals, own net revenue retention, drive cross-sell, and lead renewals.
Requirements
- 3 to 5 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML
- Track record of owning quota, renewals, and expansion outcomes
- Ability to segment accounts by expansion potential
- Ability to build business cases for economic buyers
- Technical familiarity with AI concepts, API integrations, and SDKs
- Ability to use product data to identify health signals and expansion opportunities
- Ability to communicate with founders, technical leads, and procurement teams
Responsibilities
- Own the commercial relationship and customer success across mid-market accounts
- Build systems, playbooks, and account management motions
- Advise customers on agent design, voice customization, conversation flows, and integrations
- Use data and logs to identify customer friction
- Own net revenue retention
- Drive product cross-sell
- Lead renewals end to end
- Segment accounts by expansion potential
- Build business cases for economic buyers
Benefits
- Annual professional development stipend
- Annual social travel stipend
- Annual company offsite
- Monthly co-working stipend