Account Manager
KodyPay, also known as Kody, offers an all-in-one platform to simplify in-person commerce for businesses. It provides a suite of products including intuitive payment solutions, instant access to funds with the KodyCard, and powerful management and analytics tools. Partnering with Adyen N.V., Kody enables businesses to accept a wide range of payment methods, streamlining operations for both merchants and customers.
Maintainer signals as of 8/23/2026
Funding history
Investors
About KodyPay
KodyPay Ltd, registered in England and Wales, provides a comprehensive, all-in-one platform designed to simplify in-person commerce for businesses, particularly in the hospitality and retail sectors. The company's offerings include a suite of intuitive payment solutions such as terminals and online ordering, instant cash access via the KodyCard, and robust management tools with built-in loyalty and analytics features for understanding customer behavior. Through a partnership with financial services provider Adyen N.V., Kody supports a wide array of payment methods, including major credit cards and digital wallets like Apple Pay and Google Pay. The platform aims to enhance profit margins by improving the efficiency of the payment ecosystem, while also emphasizing personal customer service and handling processes like payment management, returns, and Know Your Customer (KYC) checks.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage and grow client accounts by understanding their needs and aligning solutions to deliver value. You will act as the escalation point for complex issues, collaborate with internal teams to resolve problems, onboard and train clients, gather and analyze feedback, report on performance metrics, and identify upsell and cross-sell opportunities.
Requirements
- Experience in a fintech, SaaS, or payment services company
- Proven experience in Customer Success, Account Management, or Customer Operations
- Strong interpersonal and communication skills
- Demonstrated problem-solving abilities
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in Google Workspace and Microsoft Office
- Experience with CRM software, with HubSpot preferred
- Flexible across time zones
Responsibilities
- Manage client relationships
- Act as escalation point for complex client issues
- Collaborate with internal teams to deliver solutions
- Identify upsell and cross-sell opportunities
- Gather and analyze client feedback
- Report on account performance and client satisfaction metrics
- Support client onboarding and training
- Address technical and operational client challenges
- Streamline workflows and internal processes
- Ensure data security and accurate record-keeping
- Provide market insights and competitive intelligence
Benefits
- Lead a dynamic and innovative team in a rapidly growing company globally
- Competitive salary and benefits package
- Opportunities for career growth in leadership and strategy
- Collaborative, inclusive environment where contributions are recognised and valued
