Customer Success Manager
Xsolla is a global video game commerce company providing tools and services to launch, monetize, and scale games. Its offerings include payments, web shops, publishing, distribution, LiveOps, anti-fraud, subscriptions, SDKs, and creator solutions for developers, publishers, payment providers, creators, and other gaming businesses.
Maintainer signals as of 8/23/2026
Projects
About Xsolla (USA), Inc.
Xsolla operates as a global merchant of record and video game commerce platform serving developers, publishers, resellers, payment providers, creators, and retailers. It provides payment processing across more than 200 countries and regions, 1,000+ payment methods, and 130+ currencies, alongside tax management, compliance, fraud prevention, refunds, dispute management, and end-user support. Its product portfolio includes Web Shop, Publishing Suite, Payments, Xsolla Pay, Mobile Buy Button, SDKs, Subscriptions, game distribution, Partner Network, Offerwall, LiveOps, Anti-Fraud, Login, Site Builder, cloud gaming, and related gaming commerce tools.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will advise clients after the sale, learn their business goals, support onboarding and implementation, and help them gain value from their products and services. You will monitor customer health, solve issues, coordinate with internal functions, conduct business reviews, maintain account documentation, advocate for client feedback, and identify expansion opportunities.
Requirements
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field preferred
- 3–5 years of experience in customer success, account management, or client services
- Experience in a SaaS or technology-driven environment preferred
- Ability to manage customer relationships and deliver measurable retention and satisfaction results
- Strong communication, interpersonal, and presentation skills
- Analytical experience with customer success metrics and tools
- Proficiency with CRM and customer success software such as Salesforce, Gainsight, HubSpot, or ChurnZero
- Excellent problem-solving skills and ability to anticipate client needs
- Strong organizational skills and ability to manage multiple priorities
- Collaborative and customer-oriented mindset
Responsibilities
- Serve as a consultative partner to clients after the sale
- Understand client industries, objectives, and challenges
- Assist with onboarding, implementation, and training
- Engage proactively to identify issues and provide solutions
- Collaborate with sales, marketing, product, and technical teams
- Track engagement, adoption, renewals, churn, and customer health
- Identify upsell and cross-sell opportunities
- Conduct regular business reviews
- Maintain client account documentation and success plans
- Advocate for client feedback internally
- Stay current with industry and product developments
