Account Manager - India
AI voice technology company building lifelike speech synthesis and audio AI models.
About ElevenLabs
ElevenLabs is an AI voice company (elevenlabs.io) developing lifelike text-to-speech, voice cloning, dubbing and audio AI models used by millions of developers and enterprises.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Partner with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. Advise on agent design, personas, conversation flows, tool integrations, and voice customization; guide deployment and scaling across web, mobile, and telephony; analyze performance data and logs; and drive expansion, cross-sell, and durable revenue growth across enterprise accounts.
Requirements
- 5–7 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in Japan
- Familiarity with building and deploying AI agents
- Experience with API integrations and SDKs
- Experience owning revenue quotas
- Experience identifying, qualifying, and closing cross-sell opportunities
- Strong problem-solving, technical, and analytical skills
- Strong customer communication and relationship-building skills
- Understanding of the Japan market landscape and cultural nuances
- Ability to work independently in a remote or distributed environment
Responsibilities
- Advise enterprise customers on agent design, personas, conversation flows, tool integrations, and voice customization
- Guide customers in deploying and scaling agents across web, mobile, and telephony
- Integrate agents with existing data sources and systems
- Analyze agent performance data and conversational logs
- Identify friction points and optimization opportunities
- Improve agent accuracy, user experience, and reliability
- Own expansion outcomes across a portfolio of enterprise accounts
- Identify expansion opportunities and drive cross-sell
- Partner with Sales, Engineering, and Account Managers to convert technical success into revenue growth
Benefits
- Annual professional development stipend
- Annual social travel stipend
- Annual company offsite
- Monthly co-working stipend