Warranty Administrator
Symbotic Inc.Visit Symbotic Inc. website
Symbotic develops AI-enabled robotic systems and software for end-to-end warehouse and supply-chain automation.
Wilmington, Massachusetts, United States
About Symbotic Inc.
Symbotic provides turnkey warehouse automation systems that use autonomous robots and AI-enhanced software to store, move, sort, and fulfill goods, including distribution and micro-fulfillment operations.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage warranty claims from intake through closure, validate eligibility, coordinate repairs and replacements, and communicate claim status to customers. You will maintain documentation, coordinate suppliers and logistics providers, track performance metrics, and support cost recovery and claim investigations.
Requirements
- 3–5 years of warranty administration, service operations, or related experience
- Microsoft Office Suite and enterprise-system proficiency
- Communication skills
- Problem-solving skills
- Warranty, supply chain, or inventory system familiarity
- SAP or CRM experience is preferred
Responsibilities
- Serve as a primary contact for warranty inquiries
- Process warranty material requests, returns, and replacements
- Administer warranty claims from initiation through resolution
- Coordinate material returns, replacements, and credit recovery
- Coordinate warranty shipments and returns with logistics providers
- Maintain warranty documentation and records
- Support claim investigation and resolution with internal teams
- Monitor warranty claim aging and cycle-time metrics
- Support supplier warranty recovery activities
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- 401K
- PTO
- Hybrid work