VP Commercial and Operations
Kody is an agentic commerce platform with embedded payments, helping businesses manage payment acceptance, cash flow, customer engagement, and operations.
Maintainer signals as of 9/2/2026
Funding history
Investors
About Kody
Kody provides an all-in-one commerce and payments platform for businesses with physical locations, particularly hospitality and other brick-and-mortar businesses. Its services include payment acceptance, financial and banking services through partners, cash-flow access via KodyCard, management tools, reporting and analytics, customer tracking, loyalty features, and conversational AI capabilities. Kody supports businesses through web- and app-based technology and offers multiple pricing plans for merchants.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead and scale global commercial and operational strategy, develop and implement scalable systems, tools, and workflows, and own the end-to-end customer journey from onboarding through retention. You will oversee regulatory and compliance frameworks across jurisdictions, direct sales and partnerships to deliver revenue growth, support key negotiations, set hiring priorities and KPIs, mentor teams, and serve as a senior escalation point.
Requirements
- 7+ years in senior operations and/or commercial leadership roles, ideally within fintech, SaaS, or tech-enabled services
- Proven ability to scale both operations and commercial teams across multiple regions
- Experience building revenue-driven strategies while maintaining operational and regulatory rigour
- Strong track record of leading sales, partnerships, or commercial negotiations in complex or regulated markets
- Deep understanding of multi-jurisdictional operations across APAC, UK, and ideally US/EU
- Cross-functional leadership and stakeholder management expertise
- Commercially minded, data-driven, and customer-focused
- Comfortable switching between strategic leadership and hands-on execution
Responsibilities
- Lead and scale global operational and commercial strategy across customer delivery, compliance, and sales
- Develop and implement scalable systems, tools, and workflows
- Own the end-to-end customer journey from onboarding through retention
- Oversee regulatory and compliance frameworks and risk management
- Direct and support the commercial organisation including sales and referral teams
- Engage with prospects, partners, and merchants and support high-value negotiations
- Provide strategic input into hiring, structure, and KPIs across functions
- Champion a data-led culture leveraging client feedback and operational metrics
- Serve as a senior escalation point for complex client or operational challenges
- Drive development and refinement of sales, marketing, and operational collateral
- Represent the voice of the customer to influence product, service, and operational enhancements
- Partner with executive leadership to align commercial and operational models with business goals
Benefits
- Competitive remuneration package
- Equity options
- Company pension scheme
- Enhanced parental pay and leave
- 25 days holiday plus bank holidays
- A great new office in London Bridge
- Opportunity to be part of a friendly, engaged team
- Thriving collaborative and inclusive company culture