Vice President Treasures Team Lead Consumer Banking Group
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead consumer banking sales and service performance for the city, set and monitor targets, and implement relationship-management and investment-advisory strategies. You will coach team leaders, manage discipline and staffing, resolve escalated customer issues, maintain risk and regulatory compliance, and build relationships with clients and local business influencers.
Requirements
- 8 to 10 years of sales experience
- 2 to 3 years of leadership or team-management experience
- 3 to 5 years of retail banking or bancassurance sales experience
- Proven insurance or financial-services sales track record
- Knowledge of financial planning and wealth-management products
- Knowledge of competitors and market conditions
- Graduate or postgraduate qualification with an MBA in a relevant field
- AMFI or IRDA certification preferred
- Knowledge of consumer banking products, technology platforms, and operational procedures
- Knowledge of RBI banking policies, KYC requirements, anti-money-laundering policies, financial markets, and financial products
Responsibilities
- Achieve monthly and annual city sales targets
- Implement relationship-management and investment-advisory strategies
- Monitor product portfolio performance and customer experience
- Define business objectives and performance measures
- Develop and coach a high-performing team
- Manage staff attendance, discipline, training needs, and succession plans
- Drive customer-service improvements and reduce complaints and error rates
- Support branch business development and product launches
- Resolve escalated customer queries and complaints
- Build relationships with key clients and business influencers
- Ensure compliance with operational risk, KYC, anti-money-laundering, health and safety, and security requirements
- Analyse competitors and financial markets
- Support distribution of third-party investment products based on customer risk profiles and investment objectives