UX Researcher
European sovereign cloud and AI provider offering GPU compute, AI model APIs, cloud infrastructure, bare metal, managed data, containers, and quantum services.
About Scaleway
Scaleway SAS is a Paris-based subsidiary of iliad Group that operates a European cloud and AI platform. Its current offering includes GPU clusters and instances, serverless generative-model APIs, compute, storage, networking, managed databases, Kubernetes, serverless services, and Quantum as a Service.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead end-to-end UX research for cloud infrastructure products, from discovery through usability testing and continuous research. You will partner with Product Managers and Product Designers to frame research questions, turn findings into product recommendations, and make technical concepts easier to use. You will scale ResearchOps, develop the Insight Hub, coach colleagues who conduct research, and explore responsible AI-enabled research workflows.
Requirements
- 4+ years of UX Research experience, or UX Design experience with a strong research focus
- Experience with discovery research, usability testing, and quantitative and qualitative research methodologies
- Experience researching complex B2B products, ideally cloud infrastructure, developer tools, SaaS, or enterprise technology
- Experience structuring scalable research processes, managing research insights and repositories, and contributing to continuous research
- Experience coaching non-researchers and translating findings into product decisions in Lean/Agile environments
- Proficiency with Figma, FigJam, and web or product analytics platforms
- Fluency in written and spoken English and French
Responsibilities
- Lead end-to-end UX research initiatives, including discovery, usability testing, and continuous research
- Partner with Product Managers and Product Designers to identify research opportunities and translate findings into product recommendations
- Make technical concepts understandable and usable with Product Designers
- Develop and scale ResearchOps workflows, methodologies, templates, and insight-management processes
- Contribute to the development and adoption of the Insight Hub
- Coach Product Managers, Product Designers, and other non-researchers to conduct high-quality research
- Explore AI-powered tools and automated workflows for research
- Identify cross-product user needs and behavioral patterns
- Advocate for user-centered decisions and follow up on research impact
Benefits
- Up to 3 remote workdays per week
- Healthy meal service at headquarters
- Breakfast at all sites
- Swile lunch card for regional-site employees
- Access to a gym
- Daycare places
- Discounted caring services
- Bike parking facilities
Hiring Process
Screening call with HR → interview with UX Research Lead → technical interview with the UX Research team and Head of Product, including a UX research case study and Q&A → culture and fit interview with the VP of Product Experience & Design
