Trust & Safety Specialist
European sovereign cloud and AI provider offering GPU compute, AI model APIs, cloud infrastructure, bare metal, managed data, containers, and quantum services.
About Scaleway
Scaleway SAS is a Paris-based subsidiary of iliad Group that operates a European cloud and AI platform. Its current offering includes GPU clusters and instances, serverless generative-model APIs, compute, storage, networking, managed databases, Kubernetes, serverless services, and Quantum as a Service.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will detect, prevent and respond to fraud, manage abuse cases and maintain the reputation of IPs. You will handle disputes with clients, ensure legal compliance, improve processes, and occasionally handle sensitive content. The team operates in rotating shifts.
Requirements
- Junior / medium experience in support, fraud prevention or abuse management
- Familiarity with handling customer disputes and complaints in production environments
- Comfortable using internal monitoring and mitigation tools
- Knowledge of legal obligations related to internet services and data management
- French nationality required (legal obligations)
- Strong written and verbal communication skills
- Ability to work under pressure
Responsibilities
- Monitor, detect and respond to fraud and abuse incidents
- Handle disputes and liaise with clients on sensitive cases
- Ensure compliance with legal obligations and company policies
- Manage IP reputation and prevent service misuse
- Collaborate with other teams on risk mitigation strategies
- Contribute to continuous improvement of processes
- Occasionally handle sensitive content including violent, extremist or illegal material
Benefits
- Up to 3 days of remote work per week
- Healthy meals at headquarters and Swile card for regional sites
- Gym access, daycare support and discounted caring services
- Offices with terraces and bike parking
Hiring Process
Discovery call with a recruiter (30 min), interview with two team members (45 min), manager interview (45 min).
