Technical Writer
Ping Identity Corporation is an enterprise identity-security company providing cloud and self-managed identity and access-management products for customer, workforce, partner, and AI-agent identities.
Maintainer signals as of 8/29/2026
Funding history
Investors
About Ping Identity Corporation
Ping provides authentication, single sign-on, multifactor authentication, identity verification, verifiable credentials, directories, lifecycle management, authorization, governance, fraud protection, orchestration, and privileged-access capabilities through the PingOne platform and Ping Advanced Identity Software. The company was founded in 2002, is headquartered in Denver, and operates as a privately held Thoma Bravo portfolio company following its 2022 acquisition.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Create and maintain administrator documentation in a Docs-as-Code environment, collaborating with subject matter experts, engineers, and product teams while researching identity and access management products and standards.
Requirements
- 2-4+ years of technical writing experience
- Experience documenting complex software, preferably IAM applications or security products
- Experience creating Markdown content
- Experience managing multiple tickets while meeting deadlines and quality standards
- Experience with AI tools such as Gemini, Glean, and Claude Code
- Ability to learn evolving features and complex software
- Prior software development experience or exposure
- Experience using GitHub and repositories
- Experience with Jira and Confluence or similar platforms
- Understanding of technical administrator needs and workflows
Responsibilities
- Collaborate with subject matter experts, engineers, and product teams to create and maintain administrator documentation
- Collaborate with globally distributed stakeholders
- Deliver clear and user-friendly IAM administrator documentation
- Research products and supporting standards
- Translate authorization concepts into documentation
- Use AsciiDoc, IntelliJ IDE, and GitHub in a Docs-as-Code environment
- Follow the software development lifecycle to anticipate documentation needs
Benefits
- Generous PTO and holiday schedule
- Parental leave
- Progressive healthcare options
- Retirement programs
- Education reimbursement
- Commuter offset for specific locations