Technical Writer
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will transform complex technical material into clear documentation for customers and internal employees. You will create and maintain user guides, integration guides, API documentation, in-platform content, educational materials, templates, examples, and visual aids. You will gather feedback, monitor usage metrics, coordinate with product and engineering stakeholders, and improve documentation quality and usability.
Requirements
- Bachelor’s degree or equivalent experience in English, Communication, or Journalism
- 5+ years of technical writing experience
- SaaS experience preferred
- Experience communicating product details across departments
- Experience owning an end-to-end documentation creation process
- Strong written and verbal communication
- Experience working with content in multiple mediums
- Experience with MS Office, Confluence, JIRA, HTML, CSS, or other document creation tools
- Presentation skills
- Stakeholder management
- Financial software domain knowledge
Responsibilities
- Produce and maintain user guides, integration guides, API developer guides, and in-platform documentation
- Create online videos, demos, guided tours, and other educational materials
- Learn complex concepts and communicate them clearly to users
- Gather customer feedback to improve documentation usability
- Edit training documentation for consistency
- Integrate use-case and functional data into documentation and examples
- Publish and maintain documentation templates
- Create infographics, diagrams, screenshots, workflows, and graphs
- Monitor training-material usage metrics and customer feedback
- Release product collateral on time
- Resolve queries and escalations effectively