Technical Support Engineer
Plaid is a financial technology company providing APIs and network connectivity for businesses to build financial products. Its platform supports bank-account linking, financial data access, identity verification, fraud and risk tools, credit underwriting, and bank payments.
Maintainer signals as of 8/12/2026
Funding history
Projects
About Plaid
Plaid operates a financial data network and API platform that lets businesses connect to financial institutions and build financial experiences. Its products support account and identity verification, real-time balance and transaction data, investment and liability data, income and underwriting workflows, fraud and AML risk checks, and multi-rail bank payments. It serves developers, businesses, financial institutions, platforms, lenders, banks, and consumer-facing financial-product providers.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage customer issues from their first symptoms through resolution, respond to customer tickets through Zendesk, troubleshoot technical problems with internal tools and documentation, escalate issues to Engineering or Partnership teams, improve processes and tooling, support customer escalations, and collaborate with product and engineering teams.
Requirements
- 2+ years in a customer-facing role
- 6+ months working with REST APIs, SQL, CSS, HTML, and JavaScript or Python
- Knowledge of ticketing systems such as Zendesk and Jira
- Knowledge of data visualization tools such as Mode
- Experience supporting technical projects or process improvement preferred
- Strong written and verbal communication
- Ability to work independently
- Effective time management
- Based in the Pacific Time Zone
Responsibilities
- Respond to 10–12 customer tickets per day via Zendesk
- Troubleshoot customer issues using internal tools and documentation
- Escalate issues to Engineering or Partnership teams
- Work on projects to improve internal and external processes
- Contribute to tooling, documentation, and process improvement projects
- Assist go-to-market teams with customer escalations
- Collaborate with EPD teams on issue resolution
