Technical Writer
Ping Identity provides an identity security platform for the digital enterprise, offering identity, access management, orchestration, and fraud prevention solutions. They serve large organizations across government, financial services, healthcare, retail, and media & telco sectors.
Maintainer signals as of 8/12/2026
Funding history
Investors
About Ping Identity
Ping Identity offers the Ping Identity Platform, an identity security solution providing capabilities for identify, manage, access, and govern needs, with support for any identity and any experience. The platform is powered by Helix, an AI engine driving intelligent identity services, and supports orchestration through a no-code, drag-and-drop interface, decentralized identity with reusable verified credentials, and fraud prevention capabilities. Ping Identity serves some of the world's largest organizations, including government agencies (e.g., State of Connecticut), financial services firms (e.g., Coast Capital), healthcare companies (e.g., Philips), retailers (e.g., Best Buy), and media & telco companies (e.g., The BBC), helping them reduce fraud, improve customer experience, and scale digital identity services across 6,500+ orchestrated capabilities and 350+ connectors.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will create and maintain administrator documentation in a Docs-as-Code environment; collaborate with subject matter experts, engineers, and product teams; research identity and access management products and standards; explain authorization concepts clearly; use AsciiDoc, IntelliJ, and GitHub; and anticipate documentation needs throughout the software development lifecycle.
Requirements
- 2-4+ years of technical writing experience
- Experience documenting complex software
- Experience with IAM applications or security products
- Experience creating Markdown content
- Experience managing multiple tickets while meeting deadlines and quality standards
- Experience with AI tools such as Gemini, Glean, and Claude Code
- Ability to learn evolving features and complex software
- Prior software development experience or exposure
- Experience using GitHub and repositories
- Experience with Jira and Confluence or similar platforms
- Understanding of technical administrator needs and workflows
Responsibilities
- Collaborate with subject matter experts, engineers, and product teams to create and maintain administrator documentation
- Collaborate with globally distributed stakeholders
- Deliver clear and user-friendly IAM administrator documentation
- Research products and supporting standards
- Translate authorization concepts into documentation
- Use AsciiDoc, IntelliJ IDE, and GitHub in a Docs-as-Code environment
- Follow the software development lifecycle to anticipate documentation needs
Benefits
- Generous PTO and holiday schedule
- Parental leave
- Progressive healthcare options
- Retirement programs
- Education reimbursement
- Commuter offset for specific locations