Technical Support Specialist
Modern Treasury is a payment operations platform that provides a unified API for businesses to move money via ACH, wire, RTP, FedNow, and stablecoins with built-in compliance and ledgering.
Maintainer signals as of 9/2/2026
About Modern Treasury
Modern Treasury provides infrastructure for companies building payment products, offering a unified API across ACH, wire, RTP, FedNow, and stablecoin rails. Users can initiate and track payments, maintain accurate balances through a real-time double-entry ledger, and automate reconciliation. The platform supports both an integrated PSP model for rapid onboarding and direct bank partnerships as companies grow to larger transaction volumes.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will investigate, triage, and resolve technical issues affecting payment programs. You will own incidents and escalations, reconcile reporting and ledger objects, collaborate on root-cause investigations, and improve support processes. You will use data and AI tools to identify trends, accelerate investigations, and create repeatable workflows.
Requirements
- 4+ years in customer-facing technical roles at B2B SaaS companies
- Experience with REST APIs, JSON/XML, FTP/FTPS/SFTP, idempotency, and pagination
- Ability to troubleshoot production issues
- Excellent written communication in asynchronous channels such as email and Slack
- Experience using AI agents in a work environment
- Ability to work standard business hours aligned with the Pacific Time Zone
Responsibilities
- Investigate and resolve customer issues within stated SLAs
- Support payment-program questions involving limits, rejections, onboarding, settlement timing, and stablecoin and fiat rail behavior
- Participate in a 24/7 incident-response rotation for high-priority customer requests
- Collaborate on incident identification, response, retrospectives, root-cause analysis, and prevention
- Reconcile bank and network reporting changes and improve reconciliation logic
- Build policies, procedures, and performance standards for scalable support
- Use data to identify customer and product trends and recommend improvements
- Use AI tools to investigate issues, synthesize queue patterns, and build repeatable workflows
Benefits
- Equity
- Generous benefits