Technical Support Engineer
Unitree Robotics is a Hangzhou-based public robotics company that develops and sells legged and humanoid robots for consumer, education, industrial, and research applications.
Investors
About Unitree Robotics
The brand Unitree Robotics is operated by Yushu Technology Co., Ltd. (宇树科技股份有限公司). Its current portfolio includes quadruped robots, humanoid robots, robotic arms, perception hardware, and associated support and developer resources.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support sales and customers throughout pre-sales, delivery, and after-sales activities. You will train customers on hardware, software, and secondary development; resolve technical issues; arrange repairs; maintain product knowledge resources; collect customer feedback; manage spare equipment; and develop technical solutions for robotics inspection and monitoring projects.
Requirements
- Bachelor's degree or above in a science or engineering discipline
- At least 2 years of relevant experience
- Background in automation, mechatronics, or a related field
- Programming foundation in C or a scripting language
- Linux knowledge is preferred
- Strong communication, learning, and hands-on skills
- For overseas technical support, ability to use English as a working language
- Ability to support local sales with agents and work on overseas tenders
- International trade-show experience
- Ability to travel for short periods
Responsibilities
- Provide pre-sales, in-sales, and after-sales technical support
- Train customers on hardware operation, software use, and secondary development
- Complete equipment delivery
- Answer technical questions, diagnose faults, and arrange repairs
- Create product documentation, videos, and knowledge-base materials
- Collect product issues and customer requirements for R&D and product teams
- Manage prototype and after-sales spare-equipment inventory
- Develop standardized after-sales service processes
- Research requirements and develop solutions for robotics inspection and monitoring projects
- Conduct site surveys, technical discussions, solution presentations, and robot demonstrations