Technical Support Engineer
Skills
About the Role
You will perform daily checklist checks, react to alerts from monitoring systems, and promptly assist colleagues from different teams with technical issues. You will investigate and resolve payment discrepancies between systems, analyze microservice interaction logs, handle incident reports, and escalate incidents when necessary. You should be proactive, stress-resistant, and able to work in a fast-paced environment where context can change frequently.
Requirements
- Minimum 2 years of experience in level 2 technical support
- Experience in fintech projects
- Strong knowledge of SQL
- Understanding of basic concepts of RDBS
- Knowledge of web applications
- Basic knowledge of Excel
- Basic knowledge of scripting and command line
- Basic understanding of blockchain technology
- Ability to assess incident importance and escalate competently
- English proficiency at B1 level
Responsibilities
- Follow provided instructions strictly
- Handle requests from first-level support and compliance
- Investigate and resolve payment discrepancies between systems
- Analyze microservice interaction logs
- Identify and respond to technical issues promptly
- Address incident reports generated by monitoring systems
- Supplement or escalate existing incidents and requests as instructed
Benefits
- Remote setup with access to hubs in Dubai, Yerevan, London and Belgrade
- Compensation for medical expenses
- Provision of necessary equipment
- Access to advanced AI models via mira.tg
- 28 calendar days of paid vacation annually
- 14 days of paid sick leave
- Access to internal conferences, English courses and corporate events