Technical Support Engineer - Ecom
Adyen is a Dutch financial technology company providing global payment acceptance.
Projects
About Adyen
Adyen N.V. operates a unified financial technology platform for businesses. Its services cover online, in-person, and in-app payments; acquiring; payment methods; risk and authentication; platforms and marketplaces; payouts; card issuing; business accounts; capital; and liquidity management.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide direct technical support throughout the merchant lifecycle and act as a source of knowledge about the platform APIs web technologies and integration methods. You will advise on implementation practices, troubleshoot merchant issues, advocate for product improvements, and prioritize support requests across a 24/7 environment.
Requirements
- 4-8 years of professional experience in technology support and operations
- Strong written and verbal English communication skills
- Strong problem-solving and adaptability skills
- Experience with API troubleshooting Postman internet technologies and technical processes
- Knowledge of HTML JavaScript and scripting
- Ability to work independently with minimal supervision
- Experience handling ambiguity and varied technical support challenges
- Ability to make informed decisions under pressure
Responsibilities
- Provide technical support throughout the merchant lifecycle
- Explain platform APIs web technologies and integration practices
- Advise merchants on implementation best practices
- Troubleshoot merchant integration and payment issues
- Track product processes and provide feedback on merchant issues
- Prioritize technical support requests by urgency and impact
