Partner Support Specialist Maternity Leave Replacement
Rapyd helps businesses accept payments and send payouts globally by providing fintech infrastructure that integrates multiple payment methods and currencies.
Maintainer signals as of 9/2/2026
Funding history
Investors
About Rapyd
Rapyd helps businesses accept payments and send payouts across countries by providing fintech-as-a-service infrastructure through APIs. Users can process payments in multiple currencies, manage multi-currency accounts, and disburse funds internationally. The platform integrates card acquiring, alternative payment methods, and compliance tools into a single solution for cross-border commerce.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide high-touch technical support to merchants and partners. You will triage and escalate technical issues, maintain service levels and customer satisfaction, coordinate resolution with internal and external stakeholders, develop production monitoring tools, update the knowledge base, and support global on-call coverage.
Requirements
- 3-5 years of experience in a technical support role
- Strong troubleshooting skills using SQL Postman Kibana Jira and Confluence
- Knowledge of API management and bug reporting tools
- Customer-facing experience in a global B2B company
- Ability to work under pressure in a fast-paced environment
- Strong technical writing and verbal communication skills
- Experience in the payments industry is a major advantage
Responsibilities
- Provide first-line technical support and escalation
- Handle customer requests while maintaining service levels and customer satisfaction
- Escalate and own issues with internal teams service providers and partners
- Develop monitoring tools for the production environment
- Extend the knowledge base
- Work across departments to resolve customer issues
- Cover on-call shifts as needed
