Technical Support Engineer
Aurora develops and commercially operates AI-powered self-driving freight technology through its Aurora Driver system.
Funding history
Investors
About Aurora Innovation, Inc.
Aurora is a public autonomous-vehicle technology company focused on self-driving freight. Its Aurora Driver combines hardware and AI software to operate trucks and underpins its driver-as-a-service trucking product.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will serve as a technical escalation point for real-time hardware and software fleet issues, identify root causes, and build internal troubleshooting tools. You will own support procedures, runbooks, and knowledge bases; improve triage and escalation workflows; mentor engineers and technicians; and communicate incidents and operational guidance to stakeholders.
Requirements
- 5+ years of experience troubleshooting complex hardware and software systems
- 2+ years of software development experience
- Experience with Python, Go, TypeScript, or C++
- 5+ years of Linux administration and troubleshooting experience
- Experience mentoring technical staff
- Technical writing experience
- Ability to make engineering and operational decisions in a safety-critical environment
Responsibilities
- Troubleshoot complex hardware and software fleet issues
- Partner with engineering teams to drive issues to root cause
- Design, build, deploy, and support internal troubleshooting tools
- Own troubleshooting procedures, runbooks, and the knowledge base
- Improve troubleshooting, triage, and escalation workflows
- Mentor and develop engineers and technicians
- Write incident summaries and operational guidance