Technical Customer Support Specialist
ElevenLabs is an active AI research and product company offering generative-audio, creative, conversational-agent, and developer platforms.
Funding history
About ElevenLabs
ElevenLabs builds AI products for speech, transcription, voice cloning, dubbing, music, sound effects, and conversational agents. Its current platforms are ElevenCreative for content creation, ElevenAgents for voice and chat agents, and ElevenAPI for developer access to AI audio models.
Skills
About the Role
You will own enterprise support from diagnosis through resolution, providing clear technical assistance in English. You will become an expert in ElevenAgents, investigate issues involving LLMs, telephony, APIs, and integrations, identify recurring product gaps, maintain accurate documentation, and serve as a trusted technical partner to enterprise customers.
Requirements
- 2–3 years of technical customer support experience at a SaaS or high-growth technology company
- B2B or enterprise support experience
- Familiarity with LLMs, AI agents, or telephony systems such as Twilio, SIP, and WebSockets
- Understanding of APIs and developer integrations
- Ability to read and troubleshoot code, especially Python or JavaScript
- Interest in implementing and experimenting with AI solutions
- Experience working autonomously in a fast-moving, international remote team
Responsibilities
- Own enterprise support end-to-end, diagnosing complex issues and following through until resolution
- Provide high-quality technical support in English
- Develop expertise in ElevenAgents and its LLM, telephony, and AI integrations
- Identify support-ticket patterns and surface product gaps to engineering and product teams
- Build and maintain clear, accurate, up-to-date documentation
- Act as a trusted technical partner for enterprise customers
Benefits
- Annual discretionary stipend for social travel with colleagues
- Annual company offsite
- Monthly co-working stipend for employees away from main hubs
