Technical Assistant (Claims)
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will log claim notifications, upload complete documentation, issue customer acknowledgements and supplier notices, and gather and evaluate supporting documents. You will maintain claim status tracking and audit trails, assist with claim categorisation and escalation, support settlement documentation and credit note handling, update vendor performance records, and ensure compliance with quality, sustainability, and internal claims procedures.
Requirements
- Diploma or Degree in Business, Shipping, Maritime Operations, or a related field
- Certificate in Bunkering Operations & Management from Lloyd’s Maritime Academy and/or IBIA
- Minimum 2 years of experience in a bunker trading company or marine fuels environment
- Exposure to claims handling, operations support, or vendor documentation
- Strong attention to detail and a methodical approach to document control
- Proficiency in written communication and drafting structured professional emails
- Familiarity with marine fuel specifications including ISO 8217
- Familiarity with MARPOL Annex VI
- Familiarity with commercial terms such as BIMCO and supplier GTCs
- Comfort working with CRM systems, shared drives, and collaborative platforms
- Alternative Fuels training preferred
Responsibilities
- Log claim notifications into the claims portal and upload complete documentation
- Issue customer acknowledgements and supplier notices using approved email templates
- Gather, review, and evaluate supporting documentation to facilitate claims investigation and resolution
- Confirm verbal and WhatsApp communications by email and record them in the claim log
- Maintain status tracking and audit trails across active claims
- Categorise claims and assist with their evaluation and escalation
- Prepare, track, and document settlements, including credit note handling
- Assist in assigning supplier fault and updating vendor performance records
- Ensure all actions comply with the ISO 9001 quality management system, ISCC EU framework, and internal claims governance
