Technical Account Manager
Ping Identity provides an identity security platform for the digital enterprise, offering identity, access management, orchestration, and fraud prevention solutions. They serve large organizations across government, financial services, healthcare, retail, and media & telco sectors.
Maintainer signals as of 8/14/2026
Funding history
Investors
About Ping Identity
Ping Identity offers the Ping Identity Platform, an identity security solution providing capabilities for identify, manage, access, and govern needs, with support for any identity and any experience. The platform is powered by Helix, an AI engine driving intelligent identity services, and supports orchestration through a no-code, drag-and-drop interface, decentralized identity with reusable verified credentials, and fraud prevention capabilities. Ping Identity serves some of the world's largest organizations, including government agencies (e.g., State of Connecticut), financial services firms (e.g., Coast Capital), healthcare companies (e.g., Philips), retailers (e.g., Best Buy), and media & telco companies (e.g., The BBC), helping them reduce fraud, improve customer experience, and scale digital identity services across 6,500+ orchestrated capabilities and 350+ connectors.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
As a Technical Account Manager, you will work with new and existing clients to ensure they succeed with their Ping solutions. You'll partner with customers to make sure they're fully optimized on their deployed solutions, ensuring their journey from purchase to production is smooth and well managed, and that you deliver ongoing value to them.
Requirements
- Understanding of Java and knowledge of web technologies
- Minimum of 5 years' enterprise customer facing experience in a Customer Success, Sales Engineering, Support or Professional Services role
- Strong verbal and written communication skills
- Strong organizational skills
- Experience with SFDC or equivalent CRM systems
- Ability to manage proactive and reactive tasks effectively
- Proven track record in managing relationships with large enterprise clients
- Experience with Identity Management, Access Management or Federation
- On-call may be a requirement for this position
- Experience with Ping Identity solutions and APIs is a plus
- Experience with Windows and Linux operating systems is a plus
- General networking knowledge of protocols like HTTP/S, TCP/IP is a plus
- General knowledge of protocols such as SAML, OAuth, or OpenID Connect is a plus
- Bachelor's Degree in Computer Science or equivalent experience is a plus
Responsibilities
- Provide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs
- Facilitate visibility into the company's product roadmap to help educate and engage customers
- Assist with over-the-shoulder configuration help on features and flows
- Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance
- Assist in planning and strategizing roll-outs and upgrades for platform adoption by the customer
- Provide customers with ad-hoc training to build skills in the most needed areas
- Engage in the escalation and priority of support tickets created by clients in the program as needed
- Provide product demonstrations of Ping technologies
- Coordinate with other Ping Identity teams including Support, Engineering and Product Management to ensure customer needs are addressed and resolved
- Provide feedback to Product Management for future products or enhancements based on trends and requirements
- Act as a liaison or escalation point of contact during off-hours for customer upgrades or critical implementations
- Manage ongoing customer needs to drive high customer retention and loyalty
Benefits
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
