Systems Implementation Specialist
Nomni is an AI-enabled, all-in-one hospitality technology platform combining point of sale, ordering, payments, loyalty, procurement, marketing, and operational insights.
About Nomni
Nomni is the current identity of the hospitality technology group previously represented as Liven. Its platform supports more than 35,000 venues with point of sale, digital ordering, payments, loyalty, procurement and inventory, marketing, and data tools across a unified operating platform.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage enterprise implementation lifecycles from discovery and scoping through rollout and post-deployment support. You will gather requirements, configure and integrate systems, coordinate stakeholders and technical teams, track documentation and timelines, resolve implementation issues, and improve deployment processes.
Requirements
- 3–8 years of experience in system implementation, preferably in POS, SaaS, or related technology industries
- Experience in systems installation, solutions consulting, or project management
- Hands-on experience in software installation, configuration, and API integration
- Ability to manage complex client rollouts on time and within budget
- Strong communication skills with technical and non-technical stakeholders
- Experience with CRM or ERP systems
- High proficiency in Excel or SQL
- Excellent organizational skills
- Fluency in Bahasa Indonesia and English
- Understanding of Indonesian business practices and cultural context
Responsibilities
- Manage the full enterprise implementation lifecycle
- Gather requirements and tailor solutions to client needs
- Lead system configuration, customization, and integration
- Act as the primary implementation contact for client stakeholders
- Troubleshoot issues and coordinate technical teams
- Maintain documentation and implementation timelines
- Work with Product, Engineering, and Customer Success teams
- Identify process improvements and optimise implementation practices