Supervisor Child Safety Operations
SpaceXAI builds frontier AI models and products including the Grok conversational assistant and a multimodal developer API.
Funding history
About SpaceXAI
SpaceXAI is a US-based AI company focused on accelerating scientific discovery and understanding the universe through reasoning, voice, image, video, and generative AI systems. Formerly xAI, it was acquired by SpaceX effective February 2, 2026, while continuing to operate the x.ai site and services.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead onsite child safety analysts across shifts, handle high-risk escalations, and own NCMEC reporting decisions. You will improve automation, analyze operational data, manage dashboards and performance, coach analysts, and coordinate with Legal, Policy, HR, and law-enforcement response teams.
Requirements
- 5+ years of experience in online child safety, Trust and Safety operations, criminal investigations, or a related field
- 2+ years of team leadership or supervision
- Expertise investigating CSAM, CSE, grooming behaviors, and child safety risks in AI-generated content
- Knowledge of NCMEC reporting and legal obligations for protecting minors
- Crisis and escalation management skills
- Experience using LLMs, SQL, or Python for data analysis
- Ability to work onsite in Austin, Texas, support shifts, and travel occasionally
Responsibilities
- Lead the Austin-based Child Safety analyst team across shifts
- Handle complex, urgent, and high-profile child safety escalations
- Own NCMEC reporting decisions and ensure enforcement decisions meet legal obligations
- Respond to viral incidents and emerging abuse trends
- Partner with program leads to calibrate classifiers and improve automation
- Lead automation evaluations, audits, and labeling
- Use SQL, Python, and LLM-powered agents to analyze operational data and improve processes
- Manage dashboards, KPIs, backlog, and escalation queues
- Maintain shift handovers, process documentation, and performance trackers
- Coach and mentor analysts
- Manage team performance and address underperformance
- Partner with HR, workforce management, Legal, Policy, and Safety teams
