Strategy & Operations Programs, Support

Skills

About the Role

You will drive strategic and operational initiatives to scale and mature OpenAI's support operations. You will identify and prioritize initiatives with leaders, work with product, engineering and data teams on automation and process optimization, and launch new programs with change management.

Requirements

• 8+ years in operations, strategy, and consulting
• 5+ years building and leading customer-facing operations
• Experience owning large ambiguous problems end to end
• Experience influencing executives and senior leaders
• Strong data modeling and operational forecasting skills
• Excellent communication and collaboration skills

Responsibilities

• Drive ideation and operationalization of new support systems, processes, and programs
• Identify, evaluate, and prioritize strategic and operational initiatives with leaders
• Work with product, engineering, and data teams on automation, process optimization, and self-service
• Analyze drivers of support operations to find optimization opportunities
• Partner with go-to-market, product, and partnerships to launch initiatives and drive change management

Benefits

• Equity
• Medical, dental, and vision insurance
• Health Savings Account employer contributions
• Health FSA, Dependent Care FSA, commuter pre-tax accounts
• 401(k) with employer match
• Paid parental leave
• Paid medical and caregiver leave
• Flexible PTO
• 13+ paid company holidays
• Mental health and wellness support
• Employer-paid life and disability coverage
• Learning and development stipend
• Daily meals in offices
• Relocation support
• Charitable donation matching and wellness stipends