Strategy and Operations Principal
Designer Fund is a venture capital firm that invests in early-stage tech companies using design to improve health, sustainability, or prosperity for people. It backs founding teams, particularly those with design backgrounds, across sectors like fintech, healthcare, climate tech, and developer tools.
About Designer Fund
Designer Fund is an early-stage venture capital firm that invests in tech companies leveraging design to drive positive outcomes in health, sustainability, and financial prosperity. Its portfolio spans a wide range of sectors including financial infrastructure (Stripe), preventative health (Omada), collaborative tools (Notion), developer tools (Netlify), product management (Linear), payroll and benefits (Gusto), design tools (Framer), and healthcare infrastructure (Commure), among dozens of other companies across fintech, climate tech, healthcare, EdTech, and AI. The firm also runs 'Designer Founders,' a community and platform highlighting designers who have gone on to found and lead companies, reflecting its focus on backing design-driven founders and design-centric startups from early stages through growth and acquisition.
Skills
About the Role
You will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This role sits at the intersection of strategy, operations, and partnership management. You won't be following a playbook — you'll be building the plane while flying it, in a challenging people-facing role that spans entrepreneurship, business development, and operations management.
Requirements
- 6+ years of experience with a track record of driving strategy and leading complex operations
- Bachelor's degree required
- Independent self-starter comfortable in fast-paced environments with a high level of responsibility
- Savvy and tactful communicator
- Commitment to providing a world class customer service experience
- Strong analytical thinker who uses data to guide strategy
- Exceptional leader with extensive experience leading teams
- Flexible and adaptable to rapidly changing environments
- Effective at managing multiple tasks, delegating, prioritizing, and taking responsibility
- Problem solver who seeks creative solutions
Responsibilities
- Own and manage the end-to-end operating strategy of Via's service on behalf of our partner
- Manage the financial performance of the service, including managing P&L, forecasting budgets, and driving strategy to improve profitability and efficiency
- Develop and continuously refine operating plans, staffing models, and scheduling strategies for a 24/7 operation
- Partner cross-functionally within Via to lead initiatives that improve efficiency, reliability, and customer experience
- Serve as the face of the operation, building trusted relationships with drivers, customers, community stakeholders, and local partners
- Drive continuous improvement by defining KPIs, analyzing performance trends, and translating insights into action on a weekly and monthly basis
- Prepare and present reports that communicate performance, risks, and opportunities to internal and external stakeholders
- Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
Benefits
- Free medical plans
- 401K matching
