Business Operations Manager
MPCH is a dual-use cryptographic infrastructure company providing governed key management, recovery, secure facilities, validator infrastructure, and AI authorization controls for institutional digital-asset, blockchain, government, and defense environments.
Maintainer signals as of 9/2/2026
Funding history
Projects
About MPCH
MPCH builds and operates hardware-backed, air-gapped cryptographic infrastructure. Its offerings include Stronghold-KMS for authority-key management, Stronghold-DR for disaster recovery and continuity, managed cryptographic vault services, regulated blockchain and validator infrastructure, and the ATLAS/APEX AI authorization and programmable-authority products. MPCH states that it was founded in 2021 and operates from New York.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
The role supports operational functions across the business, ensuring customer satisfaction and efficient processes. It involves handling customer inquiries, maintaining records and documentation, improving standard operating procedures, monitoring controls and compliance, preparing reports, coordinating with departments, and providing administrative support.
Requirements
- Bachelor’s degree in Business Administration, Operations Management, or a related field
- Proven experience in an operations or customer service role
- Strong organizational skills and attention to detail
- Ability to work independently and manage multiple tasks simultaneously
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint
- Familiarity with CRM systems and operational software is a plus
Responsibilities
- Serve as a primary point of contact for customer inquiries and issues and provide timely resolutions
- Monitor customer feedback and collaborate with relevant departments to improve customer satisfaction
- Maintain accurate customer records and interactions
- Assist with developing, implementing, and maintaining standard operating procedures
- Ensure compliance with company policies and regulatory requirements
- Identify process improvements and implement efficiency changes
- Monitor and review internal controls
- Conduct regular audits of operational standards and policies
- Prepare and present operational performance and compliance reports
- Manage documentation including contracts, agreements, and business records
- Coordinate with departments to support communication and operational flow
- Provide administrative support to the Operations Manager and team members
Benefits
- Competitive salary and benefits package
- Opportunities for professional development and growth
- A collaborative and supportive work environment
- Fully remote working