Business Operations Manager

Skills

About the Role

You will support operational functions across the business, help ensure customer satisfaction and efficient processes, and work independently while managing multiple tasks. You will handle customer inquiries, maintain records and documentation, improve standard operating procedures, monitor controls and compliance, prepare reports, coordinate with departments, and provide administrative support.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field
• Proven experience in an operations or customer service role
• Strong organizational skills and attention to detail
• Ability to work independently and manage multiple tasks simultaneously
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint
• Familiarity with CRM systems and operational software is a plus

Responsibilities

• Serve as a primary point of contact for customer inquiries and issues and provide timely resolutions
• Monitor customer feedback and collaborate with relevant departments to improve customer satisfaction
• Maintain accurate customer records and interactions
• Assist with developing, implementing, and maintaining standard operating procedures
• Ensure compliance with company policies and regulatory requirements
• Identify process improvements and implement efficiency changes
• Monitor and review internal controls
• Conduct regular audits of operational standards and policies
• Prepare and present operational performance and compliance reports
• Manage documentation including contracts, agreements, and business records
• Coordinate with departments to support communication and operational flow
• Provide administrative support to the Operations Manager and team members

Benefits

• Benefits package
• Fully remote working