Staff Program Manager Partner Quality

Skills

About the Role

You will own quality and safety dimensions of partner KPIs across vendor categories. You will define standards, audit and certification processes, investigate systemic failures, drive corrective actions, embed metrics into scorecards, apply Lean Six Sigma methods, communicate risk tradeoffs, and create reusable quality playbooks and tools.

Requirements

• Bachelor's degree in Business, Operations, Engineering, Quality Management, or a related field, or equivalent practical experience
• 7+ years of supplier or vendor quality management, quality assurance, or related experience
• Experience leading complex cross-functional quality or safety programs
• Experience defining quality standards, audit frameworks, and corrective-action systems
• Experience resolving systemic quality issues through root-cause analysis
• Executive communication, business judgment, and stakeholder influence
• Experience developing quality metrics, audit scorecards, and performance systems
• Lean Six Sigma Yellow Belt certification or ability to obtain it within 90 days of hire

Responsibilities

• Own quality and safety dimensions of the partner KPI framework
• Define quality standards, audit cadence, and certification requirements
• Design and operate vendor audit processes
• Investigate systemic quality failures and drive corrective and preventive action plans
• Embed quality and safety metrics into vendor scorecards and Quarterly Business Reviews
• Apply Lean Six Sigma and DMAIC methodology to recurring quality issues
• Frame quality risk and remediation tradeoffs for senior and executive leaders
• Establish reusable quality playbooks and audit tools
• Mentor category leads and Ops Quality on quality rigor

Benefits

• Annual bonus
• Equity compensation
• Benefits