Staff Program Manager Operational Quality
Aurora develops and commercially operates AI-powered self-driving freight technology through its Aurora Driver system.
Funding history
Investors
About Aurora Innovation, Inc.
Aurora is a public autonomous-vehicle technology company focused on self-driving freight. Its Aurora Driver combines hardware and AI software to operate trucks and underpins its driver-as-a-service trucking product.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will monitor vendor performance against operational procedures and commitments, including uptime, recovery time, and on-time delivery. You will support escalation resolution, maintain accurate scorecard data, identify emerging risks, and improve monitoring and escalation processes using Lean and DMAIC principles.
Requirements
- Bachelor's degree in Business, Operations, Engineering, or a related field, or equivalent practical experience
- 5+ years of relevant experience in operations, performance monitoring, quality management, or a related field
- Attention to detail and data-integrity experience maintaining scorecards or performance dashboards
- Ability to identify and escalate operational risks in a timely, organized manner
- Communication skills across cross-functional and multi-level stakeholder groups
- Ability to operate in a fast-paced, ambiguous environment with evolving priorities
Responsibilities
- Monitor vendor operational performance against procedures and commitments
- Flag performance deviations promptly
- Support active escalation resolution with category leads, the Command Center, and field operations
- Maintain scorecard and performance-data accuracy
- Identify and flag emerging operational performance risks
- Improve monitoring processes and escalation models using Lean and DMAIC principles
Benefits
- Annual bonus
- Equity compensation