Staff Customer Success Manager
Boston Dynamics develops and deploys highly mobile robots and fleet-management software for industrial inspection, warehouse operations, and manufacturing automation.
Maintainer signals as of 9/25/2026
Funding history
Investors
About Boston Dynamics
Boston Dynamics, Inc. is a Waltham, Massachusetts robotics company developing commercial mobile robots. Its current portfolio includes the Spot quadruped, Stretch warehouse robot, Atlas humanoid robot, and Orbit fleet-orchestration software.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead post-sale relationships for complex client accounts and help customers gain value from robotic solutions. You will conduct client meetings and site visits, resolve escalations, analyze performance data, identify expansion opportunities, and improve customer-success processes, tools, and playbooks.
Requirements
- 5+ years of experience in customer relationship management, client success, or strategic account support
- Experience in a customer-facing technology, robotics, or related industry role
- Experience managing complex accounts and client-facing initiatives
- Experience with cross-functional projects and continuous service improvement
- Customer Success Management and service-delivery expertise
- Analytical, stakeholder-management, communication, and presentation skills
- Proficiency with CRM and client-success platforms
- Ability to travel up to 50% domestically and internationally
- Eligibility to work in the United States
Responsibilities
- Lead post-sale engagement for high-value and complex client accounts
- Lead client meetings, quarterly business reviews, and issue-resolution discussions
- Conduct onsite customer visits
- Build relationships with customer stakeholders and act as a trusted advisor
- Partner with Sales on upsell opportunities and strategic account planning
- Build cross-functional feedback loops and advocate for customer needs
- Analyze client performance data and service trends to identify improvements
- Contribute to customer-success processes, tools, and playbooks
- Serve as an escalation point and coordinate resolution strategies for complex client issues
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid time off
- Annual bonus structure