Customer Success Manager Italy
European sovereign cloud and AI provider offering GPU compute, AI model APIs, cloud infrastructure, bare metal, managed data, containers, and quantum services.
Maintainer signals as of 9/25/2026
About Scaleway
Scaleway SAS is a Paris-based subsidiary of iliad Group that operates a European cloud and AI platform. Its current offering includes GPU clusters and instances, serverless generative-model APIs, compute, storage, networking, managed databases, Kubernetes, serverless services, and Quantum as a Service.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will build customer relationships, understand business objectives, define success plans, and increase adoption of cloud services. You will identify and close growth opportunities, coordinate internal stakeholders, represent customer feedback, maintain reporting, deliver engagement initiatives, and improve customer-success processes.
Requirements
- 5 to 10 years of professional experience in Customer Success, account management, or a customer-facing technology role
- Cloud industry and ecosystem knowledge
- Ability to engage in technical cloud conversations
- Business acumen
- Experience managing revenue opportunities across customer accounts
- Reporting and customer management tools
- Salesforce
- Metabase
- Slack
- Communication
- Presentation
- Project management
Responsibilities
- Build and nurture customer relationships
- Understand customer businesses, objectives, and data
- Define and follow customer success plans
- Drive adoption of services and features
- Identify and close upsell, cross-sell, commitment, and renewal opportunities
- Coordinate internal teams around customer needs
- Represent customer feedback internally
- Maintain customer information and reporting
- Deliver training sessions, webinars, forums, events, and community initiatives
- Improve Customer Success processes
Benefits
- Up to 3 days of remote work per week
- Healthy meal service at headquarters
- Breakfast at all sites year-round
- Swile lunch card for regional-site employees
- Access to a gym
- Daycare places
- Discounted caring services
- Bike parking facilities
Hiring Process
Recruitment team discussion; competency-based Customer Success Manager interview; English business case with the VP Customer Success and a Customer Success Manager; meet the team and CSO, including a virtual coffee.