Sr Intake Trainer
Healthcare AI company automating prior authorization and utilization management.
Boston, Massachusetts, USA
About Cohere Health
Cohere Health (coherehealth.com) is a Boston healthcare technology company whose AI-driven platform automates prior authorization and care coordination for health plans.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support the UM Service Operations Team by designing and delivering training for new hires and existing staff. You will develop training materials, conduct quality audits, coach team members, analyze performance data, report findings to senior leadership, collaborate across functions, and improve training and operational workflows.
Requirements
- 5 to 7 years of US healthcare payer process experience
- US healthcare operations
- Medical billing
- Claims
- Prior authorization
- Healthcare BPO/KPO
- Payer operations
- Provider operations
- Contact center operations
- HIPAA
- Patient privacy
- 3+ years of healthcare training curriculum development
- Adult Learning Theory
- Virtual training
- Communication
- Data collection
- Data management
- Data analysis
- Coaching
- Problem-solving
- Planning
- Organization
- Stakeholder interaction
- Teamwork
- Mac
Responsibilities
- Facilitate new-hire onboarding and continuous improvement training
- Develop and maintain training materials
- Perform quality audits
- Coach team members
- Report training performance to senior leadership
- Design training materials job aids and workflow documentation
- Evaluate accuracy compliance and readiness
- Provide performance improvement guidance
- Analyze training and quality data
- Report training outcomes competency progression and audit results
- Collaborate with Operations Product Clinical and Client Services
- Identify automation opportunities
- Drive continuous improvement initiatives
- Manage multiple projects