Sr. Engagement Manager
Databricks is a data and AI platform that lets organizations build analytics, AI agents, and applications on a unified, governed lakehouse.
Funding history
Investors
About Databricks
Data engineers, analysts, and AI teams use Databricks to process large datasets, build reliable pipelines, and train models on a single governed platform. Users can run SQL analytics, serve ML predictions in real time, and deploy AI agents grounded in enterprise data. Its open lakehouse architecture provides consistent security and governance across analytical and operational workloads.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will help customers get the most value from Databricks by positioning, preparing, managing and following up on professional services and training engagements. You will work with sales early in the sales process, identify new service opportunities, develop commercial models, scope and write statements of work, and resolve delivery challenges while meeting professional services and training KPIs.
Requirements
- Data and AI domain knowledge and experience delivering to production
- Proven senior customer-facing experience
- Excellent relationship skills including with senior executives
- Track record of identifying customer needs and implementing solutions
- Strong leadership, project governance and delivery excellence
- Service delivery and program management skills
- Experience estimating effort and scope for services
- Experience achieving KPIs including CSAT, bookings and revenue
Responsibilities
- Collaborate with sales and engage early to understand customer needs and definition of success
- Identify opportunities for new services and articulate business value
- Develop commercial models using Databricks and partner investment vehicles
- Meet or exceed Professional Services and Training KPIs
- Articulate customer success stories, service offerings and metrics
- Consult with clients to analyze engagement scope, requirements, time, cost and benefits
- Estimate, scope and develop statements of work
- Resolve delivery challenges, resource contention and scoping issues