Sr. Designated Support Engineer - Spark
Databricks is a data and AI platform that lets organizations build analytics, AI agents, and applications on a unified, governed lakehouse.
Funding history
Investors
About Databricks
Data engineers, analysts, and AI teams use Databricks to process large datasets, build reliable pipelines, and train models on a single governed platform. Users can run SQL analytics, serve ML predictions in real time, and deploy AI agents grounded in enterprise data. Its open lakehouse architecture provides consistent security and governance across analytical and operational workloads.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage large strategic accounts with a high-touch support experience, project manage open cases, and coordinate with Engineering, Product and SMEs to resolve tickets. You will engage on business-impacting situations, review cases for trends, and drive customer self-sufficiency.
Requirements
- 5+ years of customer-facing experience as Support Engineer, Technical Account Manager, DSE or related
- 3+ years designing, developing, testing and sustaining Python/Java/Scala applications
- Project management of multiple work streams
- Analytical and problem-solving skills in Distributed Big Data Computing environments
- Excellent communication and executive presence
- Native-level fluency in Korean and professional working proficiency in English
Responsibilities
- Manage large strategic accounts to provide high-touch support
- Project manage all open support cases to expedite closure
- Facilitate customer correspondence with Engineering, Product, SMEs and Accounts Teams
- Engage on business-impacting situations and ensure recovery of functionality
- Engage Senior Leadership and technical staff to remove roadblocks
- Review customer cases regularly to identify trends
- Advocate for customers and chair roundtables with key stakeholders
- Drive customer self-sufficiency with Databricks Support tools
