Solutions Engineer
Superblocks is an enterprise platform for building and governing AI-generated internal applications. Business teams use its Clark AI agent to build production apps on company data, while IT centrally manages integrations, authentication, access controls, security policies, and auditing.
About Superblocks
Superblocks provides a governed enterprise AI app platform for organizations that need business teams to build internal software on private enterprise data without bypassing IT controls. Its Clark AI agent generates applications, queries, and logic in natural language, while the platform provides centralized integrations, secrets management, RBAC, SSO, audit logs, version control, and deployment options including cloud, hybrid, and Cloud-Prem deployments inside customer VPCs. It serves enterprise IT, platform engineering, operations, finance, HR, marketing, and data teams, including organizations with stringent security and compliance requirements.
Skills
About the Role
You will resolve technical support requests, educate customers on using the platform, and assist them through live chat and Zendesk. You will debug complex workflows, support enterprise integrations, gather customer feedback in meetings, and create technical documentation and user guides for new functionality.
Requirements
- Interest in solving technical problems for customers
- Engineering education through a bachelor's degree or coding bootcamp
- Experience with JavaScript, Python, or TypeScript
- Familiarity with web technologies, including REST APIs and HTML/CSS
- Strong technical presentation and conversation skills
- Knowledge of current technologies
- Ability to work from the New York office five days per week
- Commitment to the role beyond standard working hours
Responsibilities
- Resolve technical support requests and educate customers on platform use
- Provide personalized assistance through live chat and manage Zendesk tickets
- Partner with Product Management and Engineering leaders to deliver customer feedback for feature direction
- Participate in customer meetings to understand user needs and preferences
- Create technical documentation and user guides for new product functionality
Benefits
- Equity package
