Solutions Engineer, Enterprise, EMEA
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Factory is an AI software-development platform that lets enterprises plan, build, review, test, and ship software with governed autonomous agents (“Droids”).
San Francisco, United States
About Factory
Factory provides a model-independent, enterprise software-development system spanning the SDLC, with deployment options including managed, private, on-premises, and air-gapped environments.
Skills
Candidate Availability
About the Role
You will own the technical relationship with Factory's largest customers across EMEA, from first discovery through pilot, expansion and ongoing success. You'll lead product evaluations, design proofs of concept, run pilots in customer environments, architect rollouts into existing workflows and relay customer feedback to product. Travel of up to 50% is required.
Requirements
- 3-4+ years in a technical customer-facing role such as sales engineering, solutions engineering, developer advocacy, platform engineering or SRE
- Experience partnering with an AE to support the customer lifecycle
- Experience leading complex technical enterprise deal cycles
- Ability to read code, write scripts and debug integrations, and present to staff engineers
- CS degree or equivalent technical foundation
- Understanding of the modern dev stack: Git workflows, CI/CD, testing frameworks, deployment strategies
- Strong problem-solving and communication skills
- Ability to travel up to 50%
Responsibilities
- Lead full cycle product evaluations, design proofs of concept and run pilots inside customer environments
- Turn successful pilots into broad adoption and identify new use cases, teams and workflows
- Align technical objectives with revenue outcomes
- Architect rollouts integrating Factory into CI/CD, code review, testing and deployment, including air-gapped and private deployments
- Diagnose customer friction and communicate needs clearly to product
- Translate patterns across customers into actionable product feedback