Systems Reliability Engineer

Skills

About the Role

You'll be the vital link between customers and engineering teams. You'll communicate with customers' operations teams to understand on-site issues, triage incoming tickets with data, investigate root causes, and deploy fixes or mitigations. You'll lead escalations to Engineering when needed and spend about 50% of your time on site at customer food-production facilities in North America doing repairs, deploying fixes and ensuring customer satisfaction. The rest of the time you'll work from the SF office in Potrero Hill. You'll also partner with sales and customer success to improve performance and develop and test new robot tasks.

Requirements

• BS or MS in Computer Science, Robotics, Electrical Engineering, Mechanical Engineering, or a related field
• 3+ years in a hands-on, customer-facing technical role: field, applications, deployment, solutions, or forward deployed engineering
• Comfort debugging across hardware and software and doing break/fix work
• Working knowledge of Linux and Python
• Clear communication and documentation skills
• Able to travel 50% of the time and join the on-call rotation
• Legally authorized to work in the United States

Responsibilities

• Lead deployment and support of robots at customer sites
• Triage incoming tickets with data, find the root cause, and ship fixes or mitigations
• Perform hands-on break/fix repairs and deploy and test new software on site
• Lead escalations to Forward Deployed Engineering and R&D teams on production-blocking issues
• Partner with Customer Success to improve robot performance and develop and test new robot tasks
• Build relationships with customers' operations teams

Benefits

• Early-stage equity
• Medical insurance
• Dental insurance
• Vision insurance
• Commuter benefits
• Flexible paid time off
• Catered lunch
• 401(k) matching