Solutions Engineer
BitGo is a digital asset infrastructure company offering secure and scalable solutions for the digital asset economy. They provide services like qualified custody, financial services, and protocol solutions to a wide range of clients, from individual investors to large institutions.
Projects
About BitGo
BitGo is a digital asset infrastructure company trusted by thousands of institutions and millions of investors worldwide since 2013. The company provides battle-tested secure wallets, an intuitive user experience, and support for thousands of digital assets on a single platform, accelerating the transition of the financial system to a digital asset economy. Their offerings include qualified custody, self-custody wallets (hot, cold, and wallet-as-a-service), and financial services such as liquidity, financing, and collateral management. Core services include Wallet Services, Prime Services for liquidity and capital, Ecosystem solutions to list and manage assets, and the Go Network for secure, real-time global settlement. They also provide protocol solutions like staking, restaking, and token management, along with developer tools like an SDK and REST APIs. BitGo caters to various business models and use cases, including solutions for the Lightning Network, Bitcoin, token generation events, and tokenization, emphasizing enterprise-grade security with features like no single point of failure and third-party audits, including SOC certifications.
Skills
About the Role
YOU will guide customers through the technical journey from inquiry to onboarding. YOU will lead workshops and product demos, translate complex technical concepts into clear business implications, and collaborate with Product Management and Engineering to shape features that meet customer needs. YOU will build trust with clients by understanding their requirements and providing feedback to internal stakeholders.
Requirements
- Bachelor's or Master's degree in Computer Science, Engineering, Programming, or a related accreditation.
- 5-8+ years in a client-facing technical role (Solutions Engineer, Sales Engineer, Solutions Architect, Integration Engineer, Implementation Manager, Technical Account Manager, Customer Success Manager, or similar).
- 5+ years deep knowledge in blockchain, cryptocurrencies, financial services, banking, payments, and/or trading.
- Prior experience in both pre-sales and/or post-sales capacities.
- Proven ability to lead and manage client engagements and projects.
- Experience collaborating with Subject Matter Experts (SMEs) on RFIs, RFPs, and technical proposals.
Responsibilities
- Lead technical and product demos through the pre and post sales cycles, driving technical workshops, solution architecture, implementation guidance, and presentations to Executive sponsors.
- Manage client relationships by understanding their business requirements, expectations, and technical support needs, including client technical architecture.
- Collaborate with Executive Directors, Product Management and Engineering Teams to contribute to the development of new product features.
- Act as a client advocate by providing feedback to internal teams.
- Clearly communicate client requirements to the Sales Team for their calls.
- Demonstrate strong technical skills to explain APIs and create compelling technical demos.