Solutions Consultant, Post Sales, Commercial
Skills
About the Role
You partner with Account Managers to expand existing customer relationships through product demonstrations, use-case analysis, ROI assessments, technical scoping, and scalable solution design. You advise customers on APIs, ERP integrations, HRIS connectors, configuration, and system architecture; troubleshoot integration blockers; support technical workstreams; contribute to documentation; and relay customer feedback to Product and Engineering.
Requirements
- 3+ years in Solutions Consulting, Technical Consulting, Implementation, or a similar customer-facing technical role in SaaS or fintech
- Bachelor's degree in computer science, engineering, finance, business, or a related field
- Hands-on familiarity with ERP systems including NetSuite, Sage Intacct, Microsoft Dynamics, and Oracle Fusion
- Comfort with APIs, integration logic, and system architecture
- Experience running product demonstrations and translating technical capabilities into business value
- Strong communication skills
- Ability to work cross-functionally with Account Management, Product, and Engineering
- Ability to thrive in ambiguity and fast-paced environments
Responsibilities
- Partner with Account Managers to demonstrate new products and features to existing customers
- Evaluate customer requirements through use-case analysis, ROI assessments, and technical scoping
- Design and recommend Ramp architecture using APIs, ERP integrations, and HRIS connectors
- Advise customers and internal teams on integration, configuration, and system design
- Troubleshoot ERP and integration blockers
- Support Account Managers on technical workstreams
- Advocate for integration development alongside Product and Partners
- Channel customer pain points and feedback to Product and Engineering
- Contribute to internal documentation, tooling, and knowledge bases
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA up to $10,000 per year
- Parental leave up to 16 weeks at 100% pay
- Pet insurance
- In-office lunch, snacks, drinks, and more
- Relocation support to NYC or SF
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage up to $4,000 lifetime
- Group Retirement Plan with employer match
- Employee Assistance Program and virtual care through Lumino Health
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold with salary sacrifice option