Solutions Architect
Cresta is an enterprise customer-experience AI platform that unifies autonomous AI agents, real-time agent assistance, and conversation intelligence for contact centers.
Funding history
About Cresta
Cresta Intelligence, Inc. operates Cresta, a human-centric AI platform for enterprise contact centers. Its products automate selected customer conversations, assist human agents in real time, and analyze conversations to improve customer experience, revenue, and operating efficiency.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own technical architecture from pre-sales through post-sales for enterprise customers. You will design integration approaches, advise stakeholders, support implementations, gather product feedback, and guide strategic accounts. You will partner with sales, product, marketing, engineering, and customer-facing teams to meet customer needs.
Requirements
- Experience with telephony and contact center infrastructure
- Understanding of integrations, APIs, iPaaS, and UI integrations
- Experience with AWS, GCP, and Salesforce
- Expertise in enterprise architecture, cloud platforms, AI/ML, and data systems
- Experience with large-scale enterprise software implementations
- Understanding of generative AI solutions
- Experience managing large-scale programs with multiple stakeholders and dependencies
- Willingness to travel and join customer video calls across EST to PST time zones
Responsibilities
- Design technical architecture blueprints from pre-sales through post-sales
- Advise customers on solution architecture and integration approaches
- Support technical implementations
- Manage stakeholder expectations across customer and internal teams
- Gather and synthesize customer feedback for product and engineering priorities
- Identify technology adoption and deployment gaps
- Influence product strategy using field insights
- Manage delivery for strategic accounts end-to-end
Benefits
- Medical, dental, and vision coverage
- Paid parental leave
- Remote work setup budget
- Monthly wellness and communication stipend
- 20 days of vacation