Software Engineer Infrastructure
SierraVisit Sierra website
Enterprise conversational-AI platform that helps businesses build and operate customer-experience agents across channels.
San Francisco, United States
About Sierra
Sierra provides an AI platform for businesses to build, deploy, analyze, and optimize customer-facing agents across chat, SMS, WhatsApp, email, voice, and ChatGPT.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will design, build, and maintain core infrastructure for an AI platform. You will improve reliability, scalability, security, deployment workflows, observability, data serving, and incident response.
Requirements
- Software engineering experience
- Cloud platform experience
- Terraform
- CI/CD
- Release management
- Docker
- Kubernetes
- Prometheus
- Grafana
- Datadog
- OpenTelemetry
- Incident response
- Distributed systems
Responsibilities
- Ensure platform and LLM inference reliability, scalability, and performance
- Build and maintain cloud infrastructure with Terraform
- Create a self-service infrastructure platform
- Own CI/CD pipelines and release management
- Architect and operate distributed systems
- Develop data serving, authentication, and security features
- Integrate the platform with enterprise customer environments
- Enhance metrics, logging, and tracing
- Lead incident management, root-cause analysis, and postmortems
Benefits
- Unlimited paid time off
- Medical, dental, and vision benefits
- Life insurance and disability benefits
- Retirement plan
- Parental leave
- Fertility and family-building benefits through Carrot
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons
- Equity plans