Software Engineer Cloud Infrastructure
SierraVisit Sierra website
Enterprise conversational-AI platform that helps businesses build and operate customer-experience agents across channels.
San Francisco, United States
About Sierra
Sierra provides an AI platform for businesses to build, deploy, analyze, and optimize customer-facing agents across chat, SMS, WhatsApp, email, voice, and ChatGPT.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will design, build, and operate cloud infrastructure across AWS, GCP, and eventually Azure using Terraform and Kubernetes. You will standardize deployments, run multi-tenant and single-tenant environments, improve releases and security guardrails, and drive reliability through observability, incident response, root-cause analysis, and automation.
Requirements
- 6+ years of hands-on software or infrastructure engineering experience building and operating production systems at scale.
- Infrastructure experience with AWS, GCP, or Azure.
- Expertise in compute, orchestration, networking, or deployments.
- Experience with infrastructure as code and container orchestration, including Terraform and Kubernetes.
- Strong coding skills with an emphasis on automation and tooling.
- Degree in Computer Science or a related field, or equivalent professional experience.
Responsibilities
- Design, build, and operate cloud infrastructure across AWS, GCP, and Azure using Terraform and Kubernetes.
- Standardize deployments for repeatable regional and environment expansion.
- Operate multi-tenant regions and isolated single-tenant environments.
- Build and run compliant environments, including FedRAMP deployments.
- Improve deployment and release tooling and developer experience.
- Build security guardrails for multi-tenant environments.
- Support deployments into customer cloud environments.
- Drive reliability through observability, incident response, root-cause analysis, and postmortems.
- Write Go code to automate infrastructure and replace manual work.
Benefits
- Flexible unlimited paid time off.
- Medical, dental, and vision benefits for employees and their families.
- Life insurance and disability benefits.
- Retirement plan dependent on country of employment.
- Parental leave.
- Fertility and family-building benefits through Carrot.
- Lunch, snacks, and coffee.
- Discretionary benefit stipend.
- Free alphorn lessons.
- Equity plans for eligible full-time employees.
