Social Community Manager
Plaid is a financial data network and fintech infrastructure company that helps people securely connect financial accounts to digital financial services.
Maintainer signals as of 9/25/2026
Funding history
Projects
About Plaid Inc.
Plaid provides developer infrastructure and financial tools for account connectivity, financial data access, bank payments, identity verification, AML monitoring, credit and underwriting, and fraud prevention. Its network supports thousands of fintech companies and more than 12,000 financial institutions across the United States, Canada, the United Kingdom, and Europe.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage daily engagement across social platforms, build community advocacy, define an on-brand social voice, monitor sentiment, support campaigns, measure engagement, and escalate sensitive issues appropriately.
Requirements
- 3–5 years of experience managing in-house B2B social channels
- Community-building and customer-advocacy experience
- Knowledge of LinkedIn, X, Instagram, YouTube, and Reddit
- Knowledge of internet and meme culture
- Adaptable writing skills
- Judgment for responding directly or escalating
- Interest in fintech or technology
- Organizational skills
Responsibilities
- Manage day-to-day engagement across LinkedIn, X, Instagram, YouTube, and Reddit
- Build community, customer advocacy, and repeat advocates
- Define the social-media voice with the Social Lead and Brand team
- Monitor conversations and sentiment and flag trends, questions, and risks
- Support community-facing content and campaigns
- Adapt tone and approach to each platform
- Track engagement metrics and contribute to reporting
- Escalate sensitive PR risks or customer issues
Benefits
- Equity
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
