Executive Community Relations Lead
PolymarketVisit Polymarket website
Polymarket is a decentralized information markets platform that lets users bet on the outcome of real-world events.
Maintainer signals as of 9/25/2026
1280 Lexington Avenue, New York, USA, United States
Funding history
About Polymarket
Polymarket is an information markets platform where users can trade on the outcomes of various events, leveraging the power of free markets to forecast the future. It provides a mechanism for users to bet on real-world events and earn money based on the outcomes.
Skills
About the Role
You will manage sensitive, high-visibility customer escalations from initial contact through resolution. You will draft public and private responses, coordinate incident messaging, monitor community channels, and turn escalation patterns into actionable feedback for Product and Policy.
Requirements
- 4 or more years of executive escalations, executive customer relations, or community management experience at a consumer-facing company
- Exceptional writing skills and tone judgment
- Experience handling sensitive public-facing issues with reputational impact
- Experience partnering with Communications, PR, or Community teams during incidents
- Ability to make rapid judgment calls with incomplete information
Responsibilities
- Triage executive escalations and assess severity
- Draft responses to high-visibility issues on X, Discord, and Reddit
- Own cases involving prominent traders, creators, and public figures through resolution
- Coordinate customer-facing messaging during live incidents
- Monitor community channels and surface emerging issues
- Brief Product and Policy on escalation and community-feedback patterns
- Document resolutions and communicate clear outcomes
Benefits
- Equity
- Unlimited PTO
- Health coverage
- Vision coverage
- Dental coverage
- 401k match
- MacBook Pro, display, and accessories