Small Business Banker
National Australia Bank is an Australian banking and financial services company serving personal, business, corporate and private wealth clients. It provides bank accounts, loans, credit cards, payments, investments, insurance, online banking and financial advice.
Projects
About National Australia Bank Limited
National Australia Bank provides personal banking products including transaction and savings accounts, home and personal loans, credit cards, insurance, online banking, international transfers and investment services. Its business and corporate offerings include business accounts, lending, merchant payments, foreign exchange, financial markets, transaction banking and specialist finance. NAB also provides private banking, investment and wealth advice solutions for high-net-worth individuals, families, businesses and corporates.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You manage small business customers' business and home lending requests, grow revenue, increase customer advocacy, provide tailored banking solutions, and build relationships with retail branches and brokers. You use lending experience, SME market knowledge, relationship management, problem-solving, critical thinking, and negotiation skills to support customer outcomes.
Requirements
- Lending experience in business banking or retail banking
- Understanding of the SME market
- Customer relationship management
- Problem-solving skills
- Critical thinking skills
- Negotiation skills
Responsibilities
- Manage small business customers' business and home lending requests
- Grow revenue and drive customer advocacy
- Increase the portion of customers who consider NAB their bank of choice
- Understand customer needs and provide tailored holistic banking solutions
- Build relationships with retail branch and broker networks
- Increase portfolio performance and customer outcomes
