Site Reliability Engineering Manager
Tide is a UK-founded fintech business financial platform providing banking and financial-management services to small businesses and sole traders.
About Tide
Tide Platform Limited operates Tide, offering business accounts, payments, accounting and tax tools, savings, payroll, and business finance. Tide is FCA-authorised for electronic-money and payment services and is not itself a bank; its business bank accounts are provided through partner banks including ClearBank.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead the SRE team and own reliability outcomes for production systems. You will define SLOs, operate observability platforms, establish safe deployment guardrails, automate incident work, improve system resilience, turn incident findings into platform improvements, and advise product engineering teams.
Requirements
- 10+ years in software engineering or infrastructure engineering
- 3+ years in engineering leadership
- Knowledge of SLIs, SLOs, SLAs, and error budgets
- Experience instrumenting Java, Python, and Go services with OpenTelemetry
- Terraform experience
- Knowledge of Kubernetes, AWS, and Java
- Experience with canary rollouts, auto-rollback, and auto-scaling
- Knowledge of retries, backoffs, DLQs, transactional outbox, and feature flags
- Incident planning and prioritisation skills
- Experience running blameless retrospectives
Responsibilities
- Hire, coach, and set goals for the SRE team
- Define SLOs and run the error budget policy
- Operate the production observability platform
- Build deployment guardrails including canary rollouts and auto-rollback
- Detect partner degradation through synthetic monitoring and vendor scorecards
- Automate manual incident work
- Turn post-mortem findings into platform fixes
- Track SLO attainment and reliability metrics
- Advise product engineering teams on reliability
Benefits
- 25 days of paid annual leave
- 3 paid days off for volunteering or L&D activities
- Extended maternity and paternity leave
- €500 annual personal L&D budget
- Additional health and dental insurance
- Mental wellbeing platform
- Multisports card
- Food vouchers
- Office snacks, food, and drinks
- WFH equipment allowance
- Flexible working from home
- Sabbatical leave
- Share options