Site Automation Engineer Day Shift
Bright Machines is a San Francisco-based AI-enabled manufacturer that uses robotics, software, and production data to assemble AI and data-center infrastructure.
About Bright Machines
Bright Machines operates the Bright Factory manufacturing platform, combining virtual product development, AI-enabled robotics, and factory intelligence for data-center infrastructure assembly and traceability.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own the performance and reliability of robotic assembly systems at a customer site. You will troubleshoot hardware and software anomalies, use diagnostic data to determine corrective actions, maintain status reports, gather customer feedback, train customers, and resolve equipment concerns.
Requirements
- 5 or more years in a customer-facing technical role
- Experience in an automation and robotics environment
- Associate's degree in Mechanical or Electrical fields
- Automation, robotics, and PLC experience
- Vision-system experience
- Technical documentation experience
- Ability to repair and maintain mechanical systems
- Data collection and analysis skills
Responsibilities
- Manage robotic assembly systems deployed to a customer site
- Interact with customers and manufacturing partners about equipment performance
- Collect customer feedback and share it for continuous improvement and product-roadmap development
- Serve as the interface between remote technical experts, field service engineers, and customer production leads
- Assess hardware and software anomalies and determine corrective actions
- Maintain status reports
- Train customers on device operation, maintenance, troubleshooting, and repair
- Address customer concerns and issues