Senior Technical Program Manager
Parloa is an enterprise AI company providing an AI Agent Management Platform (AMP) for customer service and contact centers.
Funding history
About Parloa
Parloa builds AI agents and its AMP platform to help enterprises design, test, manage, and scale customer-service conversations.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own integrated execution plans for strategic cross-organizational programs. You will manage dependencies, risks, launch readiness, metrics, delivery trade-offs, and executive decisions while working with engineering and cross-functional stakeholders to deliver reliable and secure production outcomes.
Requirements
- Technical program management
- Software engineering
- Program delivery
- Release readiness
- Risk management
- Architecture
- Rollout strategy
- System dependency
- Engineering trade-off
- Program metric
- Written communication
Responsibilities
- Lead strategic cross-organizational programs
- Build and maintain integrated execution plans
- Manage milestones, critical paths, dependencies, and cross-team commitments
- Identify risks, remove blockers, and drive mitigation plans
- Establish launch criteria for functionality, reliability, security, and operational readiness
- Lead release readiness across cross-functional teams
- Document delivery trade-offs and mitigation plans
- Drive executive decision-making through written narratives and recommendations
- Define and monitor delivery metrics
- Build planning and dependency-management mechanisms
- Influence technical and organizational decisions across stakeholders
Hiring Process
Recruiter Call → Hiring Manager → Technical Interview → Writing Assignment + Leadership Round → Bar Raiser