Senior Support Engineer
AI research and deployment company building and deploying frontier AI products, including ChatGPT, Codex, and its API platform.
Projects
About OpenAI
OpenAI’s mission is to ensure artificial general intelligence benefits all of humanity. It consists of the nonprofit OpenAI Foundation and OpenAI Group, a public benefit corporation governed by the Foundation.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will be a leading technical troubleshooting expert for the API platform, working with strategic enterprise customers and engineering. You will scale support through automation and AI, configure monitoring and alerting, contribute to reliability reviews, refine incident response processes, analyze metrics and RCAs, and provide holiday and weekend coverage as needed.
Requirements
- Bachelor's degree in Computer Science or related field
- 8+ years in technical operations roles such as SRE/NOC
- Familiarity with monitoring, alerting and observability
- Experience leading incident response for high-severity outages
- Scripting or software engineering skills (e.g., Python)
- Understanding of cloud infrastructure and distributed systems
- Strong cross-functional communication skills
Responsibilities
- Act as a technical and troubleshooting expert for the API platform
- Identify and implement opportunities to scale support with automation and AI
- Configure and use monitoring and alerting workflows to detect customer-impacting issues
- Contribute to reliability reviews and operational readiness for launches
- Design and refine incident response processes and documentation
- Analyze operational metrics and incident RCAs and implement improvements
- Provide support coverage during holidays and weekends as needed
Benefits
- Equity
- Performance-related bonus
- Medical, dental, and vision insurance with HSA employer contributions
- Health FSA, Dependent Care FSA, and commuter pre-tax accounts
- 401(k) with employer match
- Paid parental leave (up to 24 weeks birth parents, 20 weeks non-birthing parents)
- Paid medical and caregiver leave (up to 8 weeks)
- Flexible PTO for exempt employees
- 13+ paid company holidays and company office closures
- Paid sick or safe time
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend
- Daily meals in offices and meal delivery credits
- Relocation assistance
- Charitable donation matching and wellness stipends
